Flow and Throw® customer privacy notice

Registered name: Flow and Throw CIC

We are the controller of your personal data. For more information on controllers and their responsibilities please see Key data protection terms you need to know.

This privacy notice tells you what to expect us to do with your personal information.

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Contact details
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What information we collect, use, and why

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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
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Contact details

Email: flowandthrowco@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

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Names and contact details
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)

Health information (including dietary requirements, allergies and health conditions)

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Health and safety information
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We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

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Health information
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We collect or use the following information for service updates or marketing purposes:

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Names and contact details
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Marketing preferences
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Location data
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Recorded images, such as photos or videos

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Purchase or viewing history
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Website and app user journey information

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Records of consent, where appropriate
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We collect or use the following personal information for dealing with queries, complaints or claims:

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Names and contact details
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Account information
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Purchase or service history
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Correspondence
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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We collect information on health and physical injuries due to the provision of yoga teaching. We must ensure that clients can safely practise yoga and\/or instructors can modify teaching for various injuries. This is also to comply with insurance requirements.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

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Directly from you
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Third parties:
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Class Bento and other third-party events websites

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Meta advertisements
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How long we keep information

Due to the nature of personal information and data collected, and UK GDPR law, we retain the right to retain information as long as is necessary for the purposes for which it was collected. When data is no longer required, it will be deleted or anonymised.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
 Wycliffe House
 Water Lane
 Wilmslow
 Cheshire
 SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 22nd April 2025